Refund policy

Cancellation & Refund

Our products are freshly prepared only after an order is placed.

Order Cancellation

Orders may be cancelled only before production begins.

Once preparation of the ladoos has started, cancellation requests cannot be accepted due to the perishable and made-to-order nature of the products.

Refunds

Refunds will be processed only in the following situations:

• Duplicate payment
• Payment deducted but order not confirmed
• Order cancelled by us due to unavoidable circumstances
• Product significantly damaged during transit (supported by photographs shared within 24 hours of delivery)

Refunds, where applicable, will be processed to the original payment method within 5–10 business days after approval.

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after production has started
• Incorrect delivery address provided by the customer
• Delay caused by courier partners beyond our reasonable control
• Minor variations in appearance, size, or colour that naturally occur in handmade food products

Return & Replacement

As our ladoos are perishable food products prepared fresh upon order, we do not accept returns.

However, if you receive:

• Incorrect product
• Damaged product
• Product with packaging damage affecting the food

Please contact us within 24 hours of delivery with clear photographs of:

• The product
• The packaging
• The shipping label

After verification, we may, at our discretion:

• Send a replacement, or
• Issue an appropriate refund.

Requests received after 24 hours of delivery may not be eligible for replacement or refund.